Warranty Policy
At Minershub, our commitment is to provide top-tier cryptocurrency mining hardware that surpasses your expectations. Recognizing the crucial role reliable equipment plays in the cryptocurrency mining industry, we offer a comprehensive warranty policy for all our crypto mining machines.
Warranty Duration: Minershub proudly extends a 6-month warranty from the date of purchase for all our crypto mining hardware. This warranty encompasses defects in materials or workmanship that may arise during the specified warranty period.
Warranty Coverage: Throughout the warranty period, we undertake to repair or replace any faulty components or parts in the crypto mining hardware. Our warranty covers manufacturing defects, malfunctions, and non-performance of the machine as intended. However, it does not cover damage resulting from misuse, unauthorized modifications, or external factors beyond our control.
Free Returns: In the unlikely event that you encounter an issue covered by our warranty, Minershub facilitates hassle-free returns. If you believe your crypto mining hardware is experiencing a warranty-covered problem, please contact our customer support team within the warranty period. They will guide you through the process of initiating a return.
Return Process: To initiate a return, please follow these steps:
- Contact our customer support team via email or phone within the warranty period to explain the issue.
- Our customer support team will guide you through the troubleshooting process to ensure that the issue is related to a manufacturing defect covered by the warranty.
- If the issue cannot be resolved through troubleshooting, our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.
Return Shipping: Minershub provides a prepaid shipping label for the return of the defective product. Please securely package the item and include all original accessories and packaging.
Evaluation and Resolution: Upon receiving the returned item, our technical team will thoroughly inspect and diagnose the issue. If the defect is covered by the warranty, we will repair or replace the product at our discretion.
Repair or Replacement: If repair is feasible, we will ensure the machine is functioning correctly before sending it back to you. If the hardware cannot be repaired or if the issue persists after repair, we will replace the unit with an equivalent or similar product.
Warranty Exclusions: Our warranty policy excludes damage or defects resulting from:
- Misuse, abuse, or improper handling of the equipment.
- Unauthorized modifications or repairs.
- Natural disasters, accidents, or acts of nature.
- Power surges, electrical instability, or incorrect voltage supply.
- Use of incompatible or unauthorized software or components.
Contact Us: For any questions or concerns about our warranty policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your crypto mining experience with Minershub is smooth and rewarding. Thank you for choosing Minershub as your trusted crypto mining hardware distributor.